I continue to be inspired by Danny Meyer and his book, Setting the Table: The Transforming Power of Hospitality in Business.
Here is a fabulous idea I reread yesterday:
“I encourage each manager to take ten minutes a day to make three gestures that exceed expectations and take a special interest in our guests. That translates into 1,000 such gestures every year, multiplied by over 100… managers throughout our restaurants. For any business owner, that [will] add up to a lot of repeat business.”
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